Analysis of Gate Machine Facilities and Train Arrival System for Indonesian Commuter Line Users at Bekasi Station

Abstract

The daily activities of communities required the movement of people from one place to another. Communities need a service that can help their movement in their daily activities so the time used becomes more effective and efficient. PT Kereta Commuter Indonesia is one of the subsidiaries of PT Kereta Api Indonesia (Persero) which can be a solution for the community to answer urban transportation problems, especially the Jabodetabek area which is increasingly crowded and complex. However, users of public transportation services, including commuter line users, have to wait to get the service. Based on this background, this study focus is to discuss related to gate machine facility services and train services using concept of queueing theory. This research was conducted at Bekasi Station which has nine gate machines for check in with First Come First Serve service and four train platforms to serve the trains with Priority Service. The service model using Multiple Channel Single Phase service model. The result of this study indicate that the activity level of Indonesia’s Commuter Line service at Bekasi Station in term of check in is quiet high, while the train service has a low level activity so that the service system is not optimal. The level of activity in commuter line service can be more optimal if there is a reduction in facilities for the train service into three platforms that used in 09.00 – 18.00 WIB at Bekasi Station